Hi Abdessatar, we're sorry to hear about this issue. Please contact us directly on 01-2143674 and ask for Paul.
The courier advises that delivery was 'refused' - there may be an error in the address we have on file for you?
The item was to be returned through the courier network but we have not yet received it.
I see your note about the lack of response on the helpline, our office is manned form 9am to 5 pm daily so it will be good to understand what has happened there. We are keen to resolve this and appreciate your patience.