If you are located outside of Europe there could be customs charges depending on the value of your order, it is your responsibility to check the customs charges for your country (UK will charge customs over £150). If you refuse to pay the customs charges that DPD present to you applicable to your country your order will be sent back to us.
We will refund you the full value of the order less 20% restocking fee (Non-sale value) as well the shipping cost (charged to us by DPD) as a result of your non payment of the customs
Replacement for incorrect or damaged goods
If we have dispatched an incorrect product (our mistake) in your order or if the product you have received is damaged upon arrival within 7 days of receipt, please email us a picture of the product you received to firstname.lastname@example.org.
To obtain a replacement product please send your item to: Simply Natural, Unit 10A, Adelaide Court, Albert Road Glenageary Dublin IE, with a completed ‘Product Return Form’ included.
Once the returned product is received by us we will dispatch a replacement product to you.
Beauty Works Clip In Hair Extensions
There are no returns for Beauty Works Clip In Extensions unless an incorrect product (our mistake) has been dispatched. Beauty Works Hair Extensions cannot be returned or exchanged for hygiene reasons.
Change of Mind (excluding Beauty Works Clip In Extensions)
We will only accept returns within 7 days of delivery. If 7 days have gone by since you received your purchase, unfortunately we cannot offer you a replacement or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be offered a full refund less what it cost us to ship to you.
Shipping costs charged are:
To process your return, we require a 'product return form' to be fully completed and sent with the item that you are returning. This form may be found below. Please do not send your purchase back to the manufacturer.
If you have ordered the wrong product by mistake, or you wish to exchange the product for a different size or colour, you must order the correct item through our website and pay for same in full and return the product you wish to exchange with the Product Return Form filled out. The product to be exchanged must be unused and in all of its original packaging. If we accept the return, we will refund your original purchase (less the shipping cost).
If you are returning products, you must fill out the ‘Product Return Form’ which is on our website and place it with the product you wish to return.
To return your product, you should mail your product to: Simply Natural, Unit 10A, Adelaide Court, Albert Road Glenageary Dublin IE A96 V3W4
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €30, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Any returned goods that we receive which are outside this Returns Policy will be defined as ‘In Dispute’. Such ‘In Dispute’ items will not be refunded or exchanged. A reason for this decision will be provided.
Please note: We do not offer refunds after a product/s has been used. We cannot offer a refund on Naturigin Hair Colour that has been applied and the resulting colour is not as desired - as we have no control over how it has been applied and therefore the final result.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.